Patron Information
SSO Customer Service Center
Monday-Friday 10:00 a.m. - 5:00 p.m.
Saturdays 12:00 p.m. - 5:00 p.m.
Located at street level in the Mulroy Civic Center at Oncenter,
411 Montgomery Street, Suite 40 Syracuse, NY 13202
syracusesymphony.org
TICKET INFORMATION
Subscriber Exchanges
Subject to availability, subscribers may exchange tickets for another performance of the same concert or for any other series concert. Up to 24 hours before the concert, subscribers may exchange tickets in person at SSO Customer Service Center only, by mail by enclosing the tickets to be exchanged, or by fax with a dated copy of the torn tickets. Exchanges must be used in the season for which the subscription was purchased, Exchanges are free for subscribers; there is a $3 per ticket exchange fee for non-subscribers.
Unable to Attend?
Make sure your seats don't go empty! Turn in your seats for resale up to 24 hours prior to the concert and get a tax deduction for the value of the seats. Mail or bring your tickets to SSO Customer Service Center, or fax us a dated copy of your torn tickets at 315.424.1131. There are no refunds for tickets.
Discounts & Opportunities
For Groups: Enjoy good music in good company. Groups of 10 or more receive discounts of 20% off regular ticket prices when arranged in advance. Call 315.424.8222 for more information.
Single Ticket Discounts for Subscribers: All subscribers receive a 10% discount on single ticket purchases to any concert in any series-Classics, M&T Bank Pops Pops, Stained Glass, or CNY Community Foundation Family. Attend a concert in another series or bring your friends or business associates to a live performance of your favorite Orchestra. These tickets may be ordered at any time throughout the season.
For Students: Anyone with a current full-time student I.D. is eligible for RUSH seats available for just $5 one half hour prior to most concerts. RUSH seating is subject to availability.
For the Spontaneous: If you hate to make plans, but like to save money, the Flex Pack is for you. This subscription includes 10 or 6 vouchers that can be redeemed for tickets to concerts you wish to attend (except Special Events). Flex Packs offer a savings of up to $10.00 off the regular price for each ticket. More importantly, you decide how and when to use your vouchers-entertain several friends or attend several different concerts yourself.
To redeem your Flex Pack vouchers, bring or mail them to SSO Customer Service beginning two weeks in advance of the concert you wish to attend and exchange them for concert tickets. Or, just bring them to the Customer Service Center on concert night. All tickets are subject to availability at the time of your voucher redemption.
For Last Minute Plans: Due to our exchange and ticket turnback programs, last minute tickets are often available, even for sold-out performances! If you were unable to get tickets earlier, try again the day of the performance. You may be pleasantly surprised.
For Gift Givers: Gift certificates are available in any dollar amount and are perfect for any occasion-birthdays, anniversaries, or holidays. Gifts may be redeemed at the SSO Customer Service Center only.
Theater Information
Theater Management: The John H. Mulroy Civic Center is managed by Oncenter. For further information, contact Sales and Marketing at 315.435.8000.
Fire Notices: The red EXIT sign nearest your seat is the shortest route to the street. In the event of fire or other emergency, PLEASE DO NOT RUN...WALK TO THAT EXIT.
Handicapped Accessibility: Accommodations for wheelchairs and handicapped persons are available at the theater. For Symphony concerts, space is limited for wheelchair seating on the orchestra level, so please call the Customer Service Center and let us know your needs. The theater has an elevator for patrons unable to use the stairs or escalators.
Coat Check: When necessary, a coat check service is provided in the main foyer next to the Box Office where personal apparel or packages can be stored safely. Theater management is not responsible for personal belongings that may be left at a seat in the hall.
Phone Service: Theater staff will attempt to find you in case of an emergency during the performance if you leave the following information with your service or babysitter: Name of the show you are attending and seat location. The phone number you should leave for your caller is 315.435.8053.
Smoking: New York State Law strictly prohibits smoking in the building.
Food and Beverages: Cash bars are open in the theater lobbies 30 minutes before the beginning of an event. No food or beverages are permitted in the auditorium.
First Aid: Contact your nearest usher if you need assistance.
Photographs, Videos and Recordings: Section 31.0 of the New York State Arts and Cutural Affairs Law prohibits the use or possession of any recording or photographing device at a live performance.
Latecomers: As a courtesy to patrons and the Orchestra, no latecomers will be seated until the completion of the first selection, or at an appropriate break.
Free Cough Drops: In an effort to help reduce distracting noises and enhance the concert-going experience, the SSO provides complimentary cough suppressant tablets to orchestra patrons. The cough drops can be found in dispensers in the Crouse-Hinds Theater Lobby.
Listening System: For hearing impaired concert-goers, the theater is equipped with an infrared listening system. Headsets are available at no charge from theater management one hour before curtain time. This service is free of charge.
After the Concert: Audience members are invited to meet their friends in the Orchestra at the Artist Entrance, 271 Madison St. Visitors are not allowed backstage.